Frequently asked Questions..?

 

We hope our FAQ page can answer some of your questions you have for us. 

01

"When will I receive my arrival details for my self-check in...?"

 

After your booking has been confirmed you will receive arrival details the day before check in or if not sooner. If you think you have not received this then please check your spam inbox before calling the office. 

Your pitch number will be listed in your arrival information.

Arrival: 12:30pm onwards although camping pods are from 2:00pm

Departure: Latest 12 noon on day of departure.

There are no check ins after  9pm.

If you think you will be later than this time you will not be able to gain entry to the site.

Please ring to re-arrange your arrival during office hours.

02

"Will our pitch have an electric hook up...?"

 

All of our pitches at Cotswold View offer electric hook up which is included in your pitch fee. 

03

"Can we be situated next to our friends?"

 

Going forward all pitches must be booked individually, maximum number of 6 people per pitch. You can request to be next to one other unit in the comments box when booking online and we will try our upmost to accommodate this. We very much regret to have to make this decision, we would love to accommodate all groups on our site though based on government guidelines this procedure has had to be put in place to ensure a safe environment for both our staff, visitors and local community. However, although we try our hardest to accommodate this, it is subject to availability. To avoid disappointment we recommend that you book as soon as you can.

04

"What time does your shop/reception open?"

 

Monday: 8:30am - 5pm 

Tuesday: 8:30am - 5pm 

Wednesday: 8:30am - 5pm 

Thursday: 8:00am - 6pm

Friday: 8am - 9pm

Saturday: 8:00am - 6pm

Sunday: 8:00am - 6pm

"What time is check in/departure?"

 

Arrival: 12:30pm onwards although camping pods are from 2:00pm

Departure: Latest 12 noon on day of departure.

 

There are no check ins after  9pm.

If you think you will be later than this time you will not be able to gain entry to the site.

Please ring to re-arrange your arrival during office hours.

05

06

"What will be in my Pod?"

 

Basically bring everything you need apart from your tent. 2 electric sockets, interior/exterior lighting are included in your POD. Outside the Pod you have your personal car parking space, picnic bench and a raised BBQ platform.

07

"Do you allow fire pits on site?"

 

Due to a fire regulations the lighting of open fires is strictly prohibited as are log burners, fire pits and Chinese lanterns. Barbecues may be used providing they are raised above ground level. 

08

"Can we bring more than one car?"

 

Of course, however additional on-site parking is very limited particularly in the school holidays and therefore we ask that you try your very best to fit onto your allocated pitch space. One car is included in your pitch, an additional vehicle is £2 per night.

09

"Can my dog join me in a pod?"

 

Absolutely! 

 

Dogs are welcome, we simply ask you do not leave your dog unattended at any time. Dogs must be kept on a short lead and are NOT allowed to foul when in the Caravan and Camping Areas. A dog walk is provided. Dog owners are responsible for the disposal of any fouling elsewhere in the doggie bins provided. 

10

"When does the site open and when can I book?"

 

Site Open: 1st April – 1st November 2020

High Season: High season 21st May – 5th September & all Bank Holidays

Low Season: All other times

Online bookings (24 hours) or

Telephone bookings (Mon-Wed 9am to 3pm / Thurs & Fri 9am to 3pm)

11

Wi-fi FAQ's:

Important telephone numbers:

12

"Can I have day visitors to our pitch ?"

 

We regret that guests will not be able to have any day visitors to their pitches.

This will help us limit the number of people on site.

13

"Can I bring a gazebo ?"

 

Absolutely! 

Gazebo's are an additional £2.25 per night and must not exceed 2m x 2m.

Larger Gazebo's will require their own pitch due to fire regulations.