The campsite rules apply to all guests staying on-site. Guests are required to accept and adhere to these rules under the ‘Booking Conditions’ which must be accepted by the guest at the time of booking. These rules are in place so that guests staying with us enjoy their stay as much as possible while remaining considerate of other guests on site. The person who makes the booking is responsible for ensuring compliance with these site rules and the booking conditions by all the members of their party, including children and site visitors. Please familiarise your party accordingly. Throughout these rules the term ‘outfits’ is used to refer to a towing vehicle plus any trailer, including a caravan / trailer tent etc., or a motorhome / campervan / car with tent.

 

 Arriving at the campsite

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• Touring pitches are available from 12:30pm. 

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• Camping pods are available from 2pm.

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• Please ensure arrival is at or after the earliest arrival time, to allow our site team to prepare the campsite for new guests arriving. Should arrival be before the earliest arrival time, guests are likely to be asked to leave the campsite and return later. If an early arrival is anticipated, guests should plan to stop in a safe location away from the campsite until the appropriate time to check in is reached. 

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• We may not be able to accommodate a guest's stay if arrival is after 8pm and site staff are not notified. Therefore, please make every effort to notify us well in advance if a later arrival time is expected. 

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• All booking must depart before 12:00pm (midday). Late departures are both subject to availability and management discretion, please check with a member of staff in Reception. Be aware that charges may apply if staying beyond 12 o’clock/midday.

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• Prior to arrival, please familiarise yourself with the site map which can be found on our website or attached to your arrival details a few days before your stay. 

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• On arrival, guests should check-in at the campsite reception.

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• Guests must present their booking confirmation on arrival as this will need to be shown to site staff during check in. We reserve the right to ask for additional identification or refuse access to guests who cannot provide this.

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• Bookings must be made in the name of the person who is going to be staying on the campsite.

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• If applicable, guests will be required to settle the outstanding balances related to their stay before entering the site.

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• Anyone visiting a guest staying on site will need to report to reception on arrival. The site staff may allow additional cars to be parked on a pitch. If staying overnight, a standard fee for visitors will apply and a fee for any additional cars may also be charged. Visitor numbers are both subject to availability and management discretion. We reserve the right to restrict visitors on site if required. Day visitors, i.e. those not staying overnight, are required to vacate the campsite by 9pm in order to minimise disruption to other guests.

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• The Management reserve the right to refuse admission to any person at any time.

 

Behaviour on site

When staying on site, please respect the comfort, privacy and convenience of other site guests and don’t behave in a way that would constitute illegal behaviour. We ask that all members of your party and any guests always conduct themselves with due regard to the health and safety of themselves and others. Verbal or physical abuse towards staff or guests will not be tolerated and will result in guests being asked to leave the campsite. If there is an incident on site, particularly where these Terms & Conditions may have been broken, information about the incident may be logged and the event investigated. We use a 3-step approach in situations where there are any issues conflicting with the policy detailed in these Terms and Conditions: 

 

1. A member of our team will come and advise you of their concern, explain our rules and our reasoning for it, and make clear the behaviour or actions required from you to resolve the issue.

 

2. In the instance that the required behaviour is not followed, our team member will visit again and advise that we have previously discussed our concerns with you and give you the opportunity to ask further questions or clarify the actions required. At this stage we will remind you of our 3-step approach and that we may need to ask you to leave the site if the issue continues.

 

3. At this stage, we have already spoken to you twice about this issue, with clear actions required, and have advised of the consequences of not complying with our terms and conditions. You will be advised of your need to depart the premises, and you will not receive a refund for your remaining stay. We hope in all instances that we can resolve the issues at stage 1 or 2.

 

• When taking photographs or video for personal use, guests are requested to be mindful of others and respect the privacy of people around them, especially children. Guests may not take photographs or videos for commercial purposes unless by prior agreement with the site.

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• Drones are not permitted to be used by guests on our site. Guests may not take photographs or videos for commercial purposes unless by prior agreement with senior management. However, we may occasionally commission trained, insured and licensed professionals to take footage and/or photos of our site for promotional and/or marketing purposes. In those instances, guests will be informed that the drone operator will be visiting. The drone operator will be asked to try not to include identifiable people, but there may be occasions where guests will be asked for their consent to feature in the footage and/or photos.

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• If guests have children with them on the site, they are responsible for their supervision at all times. No children under 16 to be left on the site unattended. 

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• To ensure that property is not damaged whilst on site, no loose ball games are allowed on or near pitches. Please consult the site map on the website or upon arrival for play areas or ask the site staff for suitable locations to accommodate ball games.

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• Guests are asked to always respect other guests’ privacy. For example, do not cut across or behind occupied pitches.

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• No unauthorised trading is allowed within the camping grounds.

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• NO open fires – NO firearms, air pistols, offensive weapons, catapults, BB guns, crossbows, etc. are permitted on the site. NO water balloons – NO water guns, NO nurf guns, NO metal detectors, NO hoverboards, NO segway’s, NO electric scooters, etc. are permitted on the site. NO kites – NO drones, NO model aircraft, etc. can be flown. NO pools, jacuzzis, hot tubs or other similar items are permitted on the site.

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• Please see that damage is not caused to trees and shrubs on the site. You must not plant any tree or shrub.

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• Wild animals and livestock are present on site. Guests are to take care if there are animals around as they can be unpredictable, so parental supervision is required. Never walk between a mother and her young they can inflict serious injury. Fenced paddocks are strictly out of bounds at all times. Guests are not to feed any wild animals or livestock (grass cuttings can cause horses and donkeys to develop a potentially life-threatening stomach-ache known as colic).

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Noise

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• Be mindful of the noise levels on the pitch at all times, ensuring in particular that you do not disturb other guests after 11pm. Please think of others and keep musical instruments, radios, speakers, televisions and so on at a considerate noise level. Being a family site, amplified sound or music such as a portable speaker is not permitted after 9pm. 

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• Quiet time must be observed and therefore noise levels must be kept to a minimum between 11:00pm and 7:00am for the consideration of others. Excessive noise, bad language, unruly or intimidating behaviour will not be tolerated. You will be asked to leave the premises early and will not be eligible for a refund if you do not comply.

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• There may be some grass cutting and grounds maintenance during guests stay. These are carried out to keep our sites up to the standard guests would expect. We will aim to do this when least likely to cause disturbance, but some noise may be unavoidable.

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Alcohol

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• We strictly adhere to the legal requirement that individuals under the age of 18 are prohibited from consuming alcohol on our premises. The premises includes all property owned by us or rented by yourselves, and any of your own facilities that are located on our premises. For the avoidance of doubt, this includes anything on site – including your own motorhomes, car, caravans, camper vans, tents, gazebos or other similar structures.

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• We shall not serve or sell alcohol to anyone who is, or appears to be, under the age of 25 without ID to confirm the individual is over 18. Because of this law, you may be asked to produce identification if you appear under the age of 25, to prove that you can lawfully purchase alcohol. We accept passport or driving license only; any other form of identification, such as PASS cards won’t be accepted. We reserve the right to refuse the sale of alcohol to an adult if they’re accompanied by someone who we believe is under the age of 18 without ID.

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• We kindly request that at least one responsible adult accompanying a minor or group of minors remains refrains from consuming alcohol during their stay to ensure the safety and well-being of those in their care in the event of an emergency. We are a remote location and are unable to facilitate transportation to medical facilities in the event of incidents or emergencies - and ask that all guests plan accordingly.

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• Individuals who appear to have consumed excessive alcohol will be asked to stop, and if necessary, any alcohol will be confiscated until the end of your stay. This is to ensure your own safety and the safety and wellbeing of those around you.

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• Guests are reminded that purchasing alcohol for under 18’s is an offence.

 

 

Pitch usage

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• The numbered pitch peg marks the centre of your pitch. 

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• We recommend outfits be pitched nose or tail in for ease of towing. However, we do not mind how you orientate your unit if everything on your pitch including gazebos fits within the confines of your marked pitch and adhere to the required spacing and fire regulations. If this cannot be achieved, you may need to purchase an additional pitch (if available). Pitches are 10m x10m. 

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• To avoid the spread of fire, there must be at least 6 metres spacing between facing walls of adjacent caravans, motorhomes or trailer tents and a minimum clear space of 3 metres between adjoining cars/awnings/tents and other items (including windbreaks) in any direction.

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• To show consideration for others, guests must please leave their pitch clean and tidy by using the recycling bins and litter receptacles provided and replacing the lids on the dustbins. The site bins must be used responsibly e.g. not for carpet, electronic devices, any furniture, clothes etc. 

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• Site staff must be informed if guests intend to leave their outfit unoccupied overnight unless guests are using a designated seasonal pitch. 

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• All our pitches provide an electrical hook up delivering up to 16 amps of power. To help with our environmental ambitions, please consider minimising the amount of electrical power. In addition, please limit the number and type of electrical appliances in use at any one time as over usage is often the cause of power trips and failures onsite. The 16-amp electric hook up point is for the sensible use of proprietary caravan and camping electrical equipment. Unfortunately, this does not include electric awning heaters and standard domestic kettles or hair dryers. 

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• Please make sure all electrical equipment complies with current British standards and regulations. The Park is responsible for the safety of the electrical system up to the socket on the hook up point at the pitch. It is your responsibility to ensure that the plug, cable, and associated sockets used to connect between the hook up point and your unit is safe. The Park will not accept responsibility for any accident or loss arising from the use of unsuitable or unsafe electrical equipment connected to the Park’s electric hook up points. Do not let children play around electric hook up points or cables.

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• Using the 16-amp electric hook-up point that is provided on your pitch to charge your vehicles is strictly prohibited. This includes plugging in your vehicle via your outfit (not directly into the 16-amp electric hook-up point). Dedicated 22kW charging stations are available next to the campsite reception on a pay-as-you-go basis.  

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• The use of generators is not permitted.

 

Using awnings, tents, gazebos or other items

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• All touring pitches can accommodate a ‘standard’ size awnings (2.5m deep) and are included in unit price. The depth of an awning is the distance from your caravan to the awning outer wall. Should the guests' awning be wider than 2.5 metres and the awning pitch be unable to accommodate the size of this, the guest will be unable to erect their awning.

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• Guests may also put up a 2-man ‘pop-tent’ for extra sleeping accommodation or a gazebo should they have selected this as an ‘Extra’ at the time of booking. Please keep them within the designated pitch area.

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• Please protect the pitch grass by lifting groundsheets, side flaps of awnings and any other material that is detachable that may impact the grass - tents or annexes at frequent intervals or as required by site staff.

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• Wind canopies may be used if the fire spacing gap is maintained. All canopies must be sufficiently secured or wound back in at night when off site or as requested by site staff.

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• Washing lines are not permitted on the site. No washing to be hung over hedges or fencing. Clothes must be hung discreetly at side of van.

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• All items erected must be located within the designated pitch area, and should not encroach outside of this, particularly not onto grass fingers in between hardstanding pitches.

 

Sanitation

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• Chemical toilet waste must be emptied at the designated disposal points (elsan point) provided at each toilet block.

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• To avoid possible damage to sewerage systems we support the use of bio-degradable chemical fluids (green) that do not affect the natural bacterial balance within the system.

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• Please wrap disposable nappies and similar bulky items in a bag and place them in the nappy waste bins provided. Please don’t put them in the toilets or chemical closet emptying points.

 

Waste water

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• Please collect waste water in a suitable container and empty it at the disposal point provided. Please do not allow it to overflow at any point.

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• Guests are not permitted to carry out a full scale washdown of their outfit on site. However, we do permit day to day mirror/screen/lights/windows cleaning with a bucket, sponge and very light detergent i.e. to make the outfit road safe, providing the water from the bucket does not get thrown over the outfit onto the pitch.

 

Rubbish disposal

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• Please recycle as much rubbish as possible in the appropriate areas. We can not accept large items and ask that these are disposed of in an alternative and appropriate manner.

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• If guests need to use medical equipment which results in clinical waste, guests must provide their own safe means of disposal and take these items off-site for disposal.

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• Our general waste points are only for domestic waste – we do not accept ‘bulky’ items such as but not limited to, gazebos, blow up beds, tents, awnings, batteries, TV’s, monitors, fridges and freezers. Site staff can offer advice regarding disposal of these items elsewhere.

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• Hazardous waste cannot be discarded on site.

 

Fire precautions

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• As soon as possible after arrival, guests are strongly recommended to get to know the campsite’s fire safety precautions and location of fire points. Please refer to ‘Keeping Safe on Site’.

 

Barbecues

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• Barbecues and small fire pits may be used providing they are raised above ground level. The lighting of open fires is strictly prohibited as are log burners, fire baskets and Chinese lanterns. BBQ’s and small fire pits must be extinguished after use. Let hot ashes cool down before putting them in the designated metal dustbins labelled ‘Ash Only. Please do NOT put hot ash in any of our plastic dustbins. Please be mindful of the risks of fires and remember that you are in a woodland area which can ignite very easily particularly in hot, dry spells. Please make sure smoke and fumes are kept under control so as not to inconvenience fellow guests staying on site. Be sure to know where the closest fire extinguisher point is before igniting any BBQ or fire pit.

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• It is your responsibility to ensure your gas appliances are fit for purpose, safe and in good working order.

 

Dogs and other pets

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• Guests are responsible for the behaviour of their pets and for ensuring they are not a nuisance to other guests. Pets must be contained securely, either within a guest’s outfit/accommodation, an appropriately ventilated vehicle, purpose designed cage, or secured by a lead not more than 2 metres long. Please ensure pets are exercised in the dog walk areas, where provided, and guests must always clean up after their pet. Guests should try to restrain their pets from toileting on the pitches of other guests.

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• Unless guests have an assistance dog, pets are not allowed in any communal areas including the toilet blocks and laundry room.

 

Roads on the campsite

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• Guests must drive their vehicles with particular consideration for pedestrians, including children and other vulnerable road users who have priority over vehicles on our site roads. 

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• Guests must have a full current driving licence, insurance for the vehicle being driven and they must follow the principles of road safety. Guests must have up to date vehicle tax and have a current MOT certificate.

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• Vehicle speeds should not exceed 5mph (equivalent to a vehicle being in first gear or a person moving at a walking pace).

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• Vehicle movement on site is discouraged between 11pm and 7am.

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• We operate a two-way traffic management system. Allowing vehicles to travel in both directions. 

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• Non-motorised recreational ride on equipment is allowed on our campsite although consideration should be shown to other guests at all times when using this equipment.

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• No ride on equipment is permitted on site between the hours of dusk and dawn, as determined by the site staff. Please observe any ‘no ride on’ areas on our site, such as around toilet blocks, and ensure that children are supervised at all times. Remember that the principles of road safety should be observed at all times, and guests must follow our ‘Keeping Safe on Site’ guidance. Special care should be taken when cycling on and off roadways. Please ask the site staff about designated cycle routes nearby. It is recommended that all users of bicycles, scooters and skateboards wear safety helmets, and other relevant safety equipment.

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• Motorised, ride on leisure equipment is not permitted on our site, in line with government rules on public roads. For example, electric scooters, segway’s, hoverboards and so on.

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• Motorised and battery operated equipment on site are acceptable for use by disabled and mobility restricted guests to allow them to access the relevant areas of the site as required. They need to be operated in line with the traffic management system and abide by the speed limit, and users must show consideration for other guests at all times when using the equipment.

 

Leaving your pitch

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• Check-out is 12 o’clock/midday. 

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• All booking must depart before 12:00pm (midday). Late departures are both subject to availability and management discretion, please check with a member of staff in Reception. Be aware that charges may apply if staying beyond 12 o’clock/midday.

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• We understand that guests sometimes wish to leave the site earlier than originally planned. If this is the case, please inform a member of team at your earliest convenience or before departure. 

 

Liability

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• We accept no liability for any injury, loss or damage to property, people or pets while on site because of events beyond our control. This includes injury, loss or damage that occurs subsequent to an event that happened as a result of an event beyond our control. Events beyond our control include but are not limited to: fire, adverse weather (including flood, storm, hail), explosions, break-in, theft, criminal damage, riots, industrial action, natural or nuclear disasters, epidemics, pandemics, war or threat of war, actual or threatened terrorist activity.

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• We cannot take responsibility for, or pay compensation because of, events beyond our control.

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• We accept no liability for any accident, injury, loss or damage to any property, people or pets while on site unless the cause can be evidenced to be due to our negligence.

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• All cars, caravans, awnings, tents, etc. which are parked in the vicinity of trees, are the sole risk of the owner and we cannot accept responsibility for, or pay compensation because of damage caused by falling trees or parts thereof.

 

Security of guest property

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• Guests are responsible for the belongings they bring with them during their stay with us.

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• Guests are advised to securely lock outfits and vehicles and remove valuable items from sight when not in attendance.

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• If guests choose to bring their own bicycle, we strongly recommend that they store these in their own outfit and have specific insurance that will cover the bicycle if stolen.

 

Damage to guest property

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• If damage is caused to guests’ property while on-site, they must make the site staff aware as soon as possible and provide details of the circumstances and cause of the damage.

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• We will contact the guest in writing once we have been made aware of the incident. If we consider we are liable for the damage we will ask them to provide a repair/replacement estimate.

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• We may require guests to obtain alternative estimates if we consider the estimated cost of repair is unreasonable.

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• Where it can be proven that we have acted negligently we will reimburse the guest for the repair or replacement of the damaged item(s), subject to agreement to estimates for the repairs or evidence of value.

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• We will not pay for any damage caused by another guest or third party (unless acting on our behalf) while on site. Please be aware that we are not able to provide details of other guests or third parties due to UK data protection law.

 
Damage to site property

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• If guests cause any damage to our property, accommodation, articles or facilities, we will recover from the guest the cost to repair or replace the damaged item(s). This will include any call out charges that are required to assess the damage and/or to repair or replace the item(s).

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• If damage is caused to our property while on site, guests must make the site staff aware as soon as possible and provide details of the circumstances and cause of the damage.

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• Unless it is possible to take payment for the cost of damage at the time of reporting, we will contact the guest in writing once we have been made aware of the costs involved to repair or replace the damaged item(s), and explain how to reimburse us.

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• If any sums owed by guests remain overdue (wholly or partly) for more than three months, despite reasonable attempts by us to recover the debt, we may refuse any future attempt of booking. This will take effect from the date we notify the guest of their debt, and future site bookings will be cancelled. In addition, we may make a court claim to recover costs.

 

As these Site Rules are provided with your booking confirmation; are displayed in the Tourist Information Centre and available on request it will be deemed that they are acceptable and will be observed by all members of your party including day visitors. Those failing to comply with these Site Rules may be asked to leave the site at any time without a refund.

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